Appeals, Complaints and Reports
All SPIE Applicants, Certified SPIEs and other parties involved in the Certification process can submit appeals or complaints regarding the scope of Certification, according to the following criteria:
Complaints: expression to the OCP/IBP of any dissatisfaction regarding the activities of the Body, which can be made anonymously.
Complaints relating to OCP/IBP employees can be made directly to the IBP Ethics Channel (https://canaldeeticaibp.legaletica.com.br/).
Appeals: a request made by a Certified SPIE for the OCP/IBP to reconsider a decision regarding the certification process;
Reports: communication regarding an irregularity involving the OCP/IBP or a certified SPIE, which may be submitted anonymously.
Appeals, Complaints and Reports must be made by completing Form FM-SPIE-13 – Appeals, Complaints and Reports, in accordance with the requirements of Procedure PR-SPIE-12 Handling Appeals, Complaints and Reports.
Once completed, Form FM-SPIE-13 must be sent to OCP/IBP at the following e-mail address certificacaospie@ibp.org.br.
Complaints or reports related to OCP/IBP employees may be submitted directly through the IBP Ethics Channel (https://canaldeeticaibp.legaletica.com.br/).